MTN Ghana today announced that it has completed 80% of its planned network upgrade across the country, which commenced in June 2024 and expected to end in August 2024.
The upgrade involves the replacement of existing mobile network infrastructure with more efficient and environmentally friendly equipment.
The Chief Technical Officer (CTO) of MTN Ghana, Thomas Motlepa, indicated the commitment of the business to delivering unparalleled network service for customers. He said, “Our customers remain at the core of our business. This upgrade will ensure that we have a more reliable and robust network and help to achieve network virtualization and increased capacity for optimum service delivery.”
In expressing his gratitude to stakeholders and customers, Mr. Motlepa noted “We are thankful to our valued customers and stakeholders for their patience and support during the period especially as we experienced some intermittent network disruptions.”
The modernization of the network is expected to be completed by the end of August 2024. Customers who experience any disruption to any service can call MTN toll free number 100 or reach out via any of MTN’s social media handles.
MTN said it is on track to invest $1 billion in its network by 2025 as promised.
The company continues to expand its coverage, improve customer data experience, and promote sustainable practices.
MTN is making this network upgrade at a time when it is under a number of regulatory restriction due to its market position as a significant market power (SMP). MTN was for instance denied the opportunity to roll out 5G way back in 2022, and has also been compelled to increase prices, just to assist the others to be competitive.
The Director-General of the National Communications Authority has just revealed that MTN controls over 80% of the mobile data market, which indicates a worsening market imbalance situation after government said MTN controlled 75% in 2020, when it was declared SMP.
NCA has therefore started strategic stakeholder consultations with various groups to find a way to prevent a monopoly, while reducing the burden of rising data cost on MTN customers in particular.
