Covid-19: MTN Ghana encourages customers to use mymtn, Ayoba Apps

MTN Ghana is encouraging all its customers and clients to leverage the benefits of the ‘ayoba’ and myMTN Apps to stay connected in this time of social distancing and beyond.

‘ayoba’ is a free instant messaging and content App designed for the African digital consumer.  The app is available to anybody in Ghana, but MTN customers can use it for free (it does not use the data from your bundle).

Unique features on ayoba include: the use of local and foreign languages -such as Pidgin English, Hausa, French and English (Twi will be added soon) -, chat now- where users can instantly send and receive text, voice and media messages with any of their contacts regardless of the device type or network; Chat with everyone: users can chat with non-smartphone users or non ayoba users. The message is sent as SMS and the recipient can respond using SMS (SMS is free for MTN customers). Currently, ‘ayoba’ users can enjoy free chats with friends who do not have smartphones and also share pictures, videos and audio files for free.

Channels is another unique feature on ayoba. Users can subscribe to Channels for locally and international relevant content across various categories. They can also gain access to a special Covid-19 channel for Ghana, access several other content and news channels and also play few games in the new gaming channel. Other channels on ayoba include interesting content on life hacks, DIY (Do it yourself) on a variety of things, entertainment news, sports and many more. In the coming weeks customers will also be able to send money using MoMo to the friend they are chatting with.

In addition to ayoba, MTN customers are encouraged to use the myMTN app which is a one-stop destination for MTN services.  MyMTN allows customers to easily manage their mobile number and MoMo accounts. In the near future, customers will also be able to manage   their broadband account.

Features on myMTN app include checking airtime and data balances, buying airtime and bundles with MoMo, managing subscriptions, sending money with MoMo, paying of bills and a host of other services. Also, customers have an easy to use app for everything MTN and they will not have to memorize a wide range of USSD codes for various services.

Commenting on the apps, the Chief Marketing Officer of MTN Ghana, Noel Kojo-Ganson said, “We are constantly exploring great ways to ensure that Ghanaians enjoy the benefits of a connected world.  Ayoba and myMTN app offers a convergence of personalized essential communications service that keeps everyone connected even as we stay safe in these times.  Since we piloted these apps on our network, we have had very good reviews from customers currently using the app.  We will continue to enhance the features on these apps to meet the changing needs of our customers as we lead the delivery of a bold new digital world and also make their lives a whole lot brighter.”

‘ayoba’ is currently available only on Android and has been downloaded by more than 5m people in Africa (the version for iPhone users will be available soon).

MTN Customers can download myMTN from the Play Store and App Store by searching for myMTN Ghana.

MTN remains committed to helping customers to stay safe during this pandemic period. In view of that customers are encouraged to engage MTN using our  digital platforms MTN -Twitter @MTNGhana/@AskMTNGhana; Facebook: MTNGhana. Customers also have the choice of using email via customercare.GH@mtn.com. MTN’s call center with toll free number 100 will continue to operate 24hours.