Fidelity Bank Ghana has held a series of engagement forums for its agents nationwide on the theme: “Mitigating Risks in the Agent Banking Business”.
The engagement forums were held in Tamale, Kumasi and Takoradi with the final in Accra for both Accra and Eastern territories at Atinka Village.
Among the activities that characterised the forum was the recognition given to agents for their sterling performance in 2021.
The forum also served as a platform for representatives of the various departments of the bank to train the agents in best practices in their operations.
To climax the annual Fidelity Agent Engagement Forum, S-Duah Enterprise from the Ashanti Region was crowned the 2021 Overall Best Agent and was presented with a motor bicycle and a certificate of recognition.
The best agents from each of the five territories were also presented with certificates and smart TVs. The first runners up received double-door fridges, while the most improved agents were awarded with LG sound systems and the best agent attendants went home with microwaves.
Speaking at the event, the Divisional Director, Retail Banking of Fidelity Bank, Nana Esi Idun-Arkhurst, pledged the bank’s unflinching support to agents and commended them for their significant contribution to the successes chalked up by the bank; most notably their contribution to Fidelity’s financial inclusion drive.
We appreciate the milestones our agents have achieved as they have boosted financial inclusion in many communities.
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To ensure that this trend continues, Fidelity Bank is committed to improving our agency banking operations so that we can better serve even more customers,” she said.
Nana Esi added that Fidelity Bank would keep expanding its agent network to bring banking closer to the doorsteps of Ghanaians.
She noted that the bank also intended to create employment for more Ghanaians across the country.
Addressing the agents, the Head of Agency Banking, Dr. David Okyere, stated that; “Key among our 2022 initiatives will be our agent promotion campaign as well as the introduction of our agent locator feature, a tool on the Fidelity Mobile App that will show the locations of all Fidelity Agent Points across the country.”
Dr Okyere also noted that after a successful pilot programme, the bank would this year begin to offer liquidity support to Agents.